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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 14397
Experience:  10+ years of both work experience and education.
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I am trying to repair a Toshiba satellite c875-S7205 laptop

Customer Question

I am trying to repair a Toshiba satellite c875-S7205 laptop and need to reinstall windows 7 64bit. I have product code. Can you help?
Submitted: 3 months ago.
Category: Laptop
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

I can help you with this problem. May I ask, at which step you are at, in terms of reinstalling Windows?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 3 months ago.
justcan only getinto setup utility do not know what else to do. Tried to create arecovery disk but no luck.
Expert:  Jason Jones replied 3 months ago.

Which setup utility are you referring to? Do you already have the Windows 7 installation CD?

Customer: replied 3 months ago.
The computer set up utillity. No, I do not have windows disk as it came pre-installed. I cannot get to the point where the laptop is connected to Internet.
Expert:  Jason Jones replied 3 months ago.

"The computer setup utility" can be one of several different things. "Where" are you able to get to?

Customer: replied 3 months ago.
I cannot connect to the internet with the laptop.
Expert:  Jason Jones replied 3 months ago.

So, is Windows already installed, you just can't access the Internet?

- Hold down the two following keys at the same time: Windows key and the letter R
- In the box that comes up, type: cmd
- Click the Ok button.
- In the black window, type the following and press Enter: ipconfig
- Press Enter
Question #1: What is shown for the IP Address, Subnet Mask & Default Gateway?
- In the black window, type the following and press Enter: ping 4.2.2.3
Question #2: What does it say, replies or request timed outs?
- In the black box, type the following and press Enter: ping red.com
Question #3: What does it say, replies or request timed outs?

Customer: replied 3 months ago.
cannot get to dos prompt. It starts by loading windows then just the mouse arrow appears
Expert:  Jason Jones replied 3 months ago.

Press the three following keys at the same time: CTRL ALT and DEL

Did that bring up the task manager?

Customer: replied 3 months ago.
unfortunately it produces nothing.
Expert:  Jason Jones replied 3 months ago.

So, you have already reinstalled Windows?

Customer: replied 3 months ago.
no, I do not know how? It gets to the point of saying "installing windows" then Blue screen with mouse only.
Expert:  Jason Jones replied 3 months ago.

How long have you been at that screen?

Customer: replied 3 months ago.
I created a quasi System repair disk and am now to Advanced boot options - i.e. safe mode, safe mode with command prompt, enable boot logging, last known good configuration, directory services restore mode, debugging mode, disable auto restart on system failure, disable driver signature enforcement, Start windows normally
Expert:  Jason Jones replied 3 months ago.

Okay, so you will need the Windows installation CD. The repair disk will not help. Do you have the Windows 7 installation CD? If not, please let me know.

Customer: replied 3 months ago.
no, I do not have windows 7 CD. It came preinstalled.
Expert:  Jason Jones replied 3 months ago.

As long as you have the product code/key, you can download the CD Image from the following page: https://www.microsoft.com/en-us/software-download/windows7
After you download the 'image', which is a cd image, you will need to burn it to a cd. Burn the image as an 'image' or as an 'ISO'. If you need a cd burning application, you can use the one found on the following page: http://cdburnerxp.se/en/download
- Once that is complete, you can use the CD to install Windows on the computer.

Customer: replied 3 months ago.
When I try to download the CD image it says : The product key you entered appears to be for software pre-installed by the device manufacturer. Please contact the device manufacturer for software recovery options.
Expert:  Jason Jones replied 3 months ago.

I am sorry to hear that. Which version of Windows 7 - 64 bit are you using? (Professional, Home, Student, etc)

Customer: replied 3 months ago.
Home
Expert:  Jason Jones replied 3 months ago.

Is it just "Home" or "Home Premium"?

Customer: replied 3 months ago.
home premium
Expert:  Jason Jones replied 3 months ago.

Thank you for the update. You may download the ISO from the following link: http://softlay.net/operating-system/windows-7-home-premium-full-version-free-download-iso-32-64-bit.html

Customer: replied 3 months ago.
This file says it will open in 14 hours to 2 days. The file cdbxp_setup_4.5.7.6321.exe is recommended closed by Norton???
Expert:  Jason Jones replied 3 months ago.

Okay, ignore Norton. It is safe.

Customer: replied 3 months ago.
There is no way to connect to the laptop and all I did was click on the link you provided>
Customer: replied 3 months ago.
Let us agree to end this as it is getting late. I will trust your discretion regarding this problem.
Expert:  Jason Jones replied 3 months ago.

Thank you. You are all set.

Please, do not forget to rate my help on the top of this page

In the future, if you wish to work with me, ***** *****, you may ask your question at the following page that you may bookmark/favorite, if you wish. To be sure that it is sent to me, preface the question with "For ***** ***** Only!"

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Customer: replied 3 months ago.
How can I rate if resolution was not forthcoming????
Customer: replied 3 months ago.
I do not wish to rate badly so what should I do???
Expert:  Jason Jones replied 3 months ago.

You wish to rate me badly for spending this time with you and giving you the correct solution? "What" was not forthcoming? Your problem is that you need the Windows cd to install windows. I gave you the information to make that happen.

Customer: replied 3 months ago.
Have you not read my responses? The program says it will open in 14 hours to TWO DAYS and the CDBXP_setup_4.....Exe is recommended removed by NORTON. This has me no further than when I started. Please read previous responses - all is not set.
Expert:  Jason Jones replied 3 months ago.

I have done what you are doing over 10,000 times. I am telling you that it will work. If you wish, you can wait until it is complete and come back. I will be here.

Customer: replied 3 months ago.
Fine I will wait
Expert:  Jason Jones replied 3 months ago.

Thank you