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Md. Sadique
Md. Sadique, Engineer
Category: Laptop
Satisfied Customers: 3204
Experience:  Engineer with 7+ yrs. experience as a software troubleshooter, developer & hardware support.
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I can't log on to my Hp netbook i forgot my password

Customer Question

I can't log on to my Hp netbook i forgot my password
Submitted: 7 months ago.
Category: Laptop
Expert:  Md. Sadique replied 7 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Sandy replied 7 months ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Md. Sadique replied 7 months ago.

Do you see the password ***** after windows loading screen or before that?

Customer: replied 7 months ago.
It just says enter administrator password ***** am locked out
Customer: replied 7 months ago.
Please help me logon to my netbook
Expert:  Md. Sadique replied 7 months ago.

Sorry to trouble you by asking so many questions.

Do you see that prompt after HP loading screen?

You don't even see the Windows loading screen.

Customer: replied 7 months ago.
I don't see any of those
Expert:  Md. Sadique replied 7 months ago.

Press and hold the power button of your laptop until it shuts down.

Expert:  Md. Sadique replied 7 months ago.

Then press it again once to restart.

Expert:  Md. Sadique replied 7 months ago.

Tell me what you observe.

Customer: replied 7 months ago.
It just says enter administrator password *****
Expert:  Md. Sadique replied 7 months ago.

We will have to perform a reset.

Do you have any important data/files in your laptop?

Customer: replied 7 months ago.
No I don't have important files
Expert:  Md. Sadique replied 7 months ago.

Please restart your computer and immediately start tapping f11 key until the Hp recovery console comes up > then select system recovery > then select recover to original factory condition option > and follow the onscreen instructions to perform the system recovery.

Customer: replied 7 months ago.
It won't even let me do that it just says enter administrator password *****'s all
Expert:  Md. Sadique replied 7 months ago.

Its a BIOS password.

A Bios password protects the system information stored in the BIOS.

Customer: replied 7 months ago.
Now what can we do?
Expert:  Md. Sadique replied 7 months ago.

If the BIOS password ***** ***** there is no way to reset it to enter the BIOS configuration. because, setting a Bios password ***** automatically set the master Hard drive password.

The laptop needs to sent to HP and will need to be reset.
Resets typically involve the use of backdoor BIOS passwords. These are passwords created by the BIOS manufacturer that will work no matter what password ***** user has set up.
If reset doesn't work then you have to have the system board and hard drive replaced.
It may require Proof of purchase, and this repair is not covered under the warranty.

Expert:  Md. Sadique replied 7 months ago.

I am sorry to give you a bad news. Bios password ***** an extra layer of security, and can help prevent unauthorised use of a computer. In some cases as in your case BIOS password ***** also be a liability, however, because if the computer owner forgets his password, the computer will not boot up.

Expert:  Md. Sadique replied 7 months ago.

Is there anything else I can help you with?

Please take a moment to rate my service positively by clicking on one of the stars at the top > then click Submit.

Thank You for using JustAnswer.

Customer: replied 7 months ago.
Ok thanks anyway
Expert:  Md. Sadique replied 7 months ago.

It was nice working with you.

I wish you a pleasant day and a quick solution to this problem.

Customer: replied 7 months ago.
Am I still going to be charged after this?
Expert:  Md. Sadique replied 7 months ago.

You will be charged the amount which you have deposited. No extra charge.

Expert:  Md. Sadique replied 7 months ago.

Please take a moment to rate my service positively by clicking on one of the stars at the top > then click Submit.

Please let me know if you face any difficulty while rating.