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Do you see the password ***** after windows loading screen or before that?
Sorry to trouble you by asking so many questions.
Do you see that prompt after HP loading screen?
You don't even see the Windows loading screen.
Press and hold the power button of your laptop until it shuts down.
Then press it again once to restart.
Tell me what you observe.
We will have to perform a reset.
Do you have any important data/files in your laptop?
Please restart your computer and immediately start tapping f11 key until the Hp recovery console comes up > then select system recovery > then select recover to original factory condition option > and follow the onscreen instructions to perform the system recovery.
Its a BIOS password.
A Bios password protects the system information stored in the BIOS.
If the BIOS password ***** ***** there is no way to reset it to enter the BIOS configuration. because, setting a Bios password ***** automatically set the master Hard drive password.
The laptop needs to sent to HP and will need to be reset.Resets typically involve the use of backdoor BIOS passwords. These are passwords created by the BIOS manufacturer that will work no matter what password ***** user has set up.If reset doesn't work then you have to have the system board and hard drive replaced.It may require Proof of purchase, and this repair is not covered under the warranty.
I am sorry to give you a bad news. Bios password ***** an extra layer of security, and can help prevent unauthorised use of a computer. In some cases as in your case BIOS password ***** also be a liability, however, because if the computer owner forgets his password, the computer will not boot up.
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