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Jason Jones
Jason Jones, Computer Technician
Category: Laptop
Satisfied Customers: 14391
Experience:  10+ years of both work experience and education.
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I lost my charger for my Laptop is it possible that i can

Customer Question

I lost my charger for my Laptop is it possible that i can order another online
the number on the back of my laptop is #ecnocx548787616 it is an Asus laptop
Submitted: 3 months ago.
Category: Laptop
Expert:  Jason Jones replied 3 months ago.

Hello,
I am the person that will be helping you today.

May I ask for the model name of your Asus laptop?

I will be standing by, looking forward to your response.

Thank you,
Jason

Customer: replied 3 months ago.
atheros/ar5b125
Expert:  Jason Jones replied 3 months ago.

That is the brand and model name of your wireless card. Please, look on the bottom of the laptop. What is the printed model name?

Customer: replied 3 months ago.
is it HDMI
Customer: replied 3 months ago.
is it HDMI well say somthing
Customer: replied 3 months ago.
Jason are you still there if so please respond
Expert:  Jason Jones replied 3 months ago.

HDMI is not the model name. What does it say next to the word "Model"?

Customer: replied 3 months ago.
it does not give me a model all i know is that it is an asus laptop if you do not have the charger i will look elsewhere figerhut gave me asus web and said they have the charger i dont know how i got you are you the manufacture to asus laptop
Expert:  Jason Jones replied 3 months ago.

Without the model name, you will not be able to find the correct charger. Can you remove the battery on the laptop and tell me what it shows on the laptop?

Customer: replied 3 months ago.
is the model #x551m
Expert:  Jason Jones replied 3 months ago.

That is what I needed. Thank you for taking the time to locate that information for me.

You may purchase a charger adapter at the following webpage: https://www.amazon.com/Replace-Adapter-Charger-X551MA-DS21Q-X551CA-DH31/dp/B00QK4DL2O

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