How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Sandy Your Own Question

Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 5964
Experience:  I have been fixing computers since last 7 years
Type Your Laptop Question Here...
Sandy is online now
A new question is answered every 9 seconds

I have forgotten the password for my Toshiba Satellite

Customer Question

i have forgotten the password ***** my Toshiba Satellite L505-ES5018 laptop How can i reset it or restore it to is factory settings?
Submitted: 1 month ago.
Category: Laptop
Expert:  Sandy replied 1 month ago.

Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Sandy replied 1 month ago.

is this a user account login password ***** ask for password ***** disc

OR a bios password ***** black background?

Customer: replied 1 month ago.
user account login password
Expert:  Sandy replied 1 month ago.

What operating system is installed on the computer? Windows 7/8/10

Customer: replied 1 month ago.
WINDOWS 7 Home Premium
Expert:  Sandy replied 1 month ago.

How to restore the computer to factory settings:

IMPORTANT: The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery.


  1. Make sure the computer is turned off ("Shut-down" from the Windows Start menu)
  2. Remove any peripherals such an external mouse, keyboard, monitor, USB flash drive etc.
  3. Make sure the AC Adapter is plugged in and working.
  4. On machines with the F key numbers on the top edge of the keys and in White:
    • Press and hold the 0 (zero) key and power up the laptop.
    • Release the 0 (zero) key when the recovery warning screen appears.
    On machines with the F key numbers on the bottom edge of the keys and in Gray:
    • Power up the laptop.
    • When the initial TOSHIBA screen displays, press the F12 key to enter the boot menu.
    • Use the arrow keys to select the HDD Recovery option and press the enter key to begin.
  5. The TOSHIBA recovery wizard warning screen appears stating that when the recovery is executed all data will be deleted and the original factory software image will be rewritten. If the recovery process offers a choice of Operating Systems, select the appropriate one for you.
  6. After you are sure you have everything you want from the laptop saved, click Yes.
  7. When the Toshiba Recovery Wizard opens, the default and recommended option is "Recovery of Factory Default Software".
  8. After selecting your desired recovery method, select Next.
  9. On the next screen you may have recovery method options. The default and recommended method is to Recover to Out of Box state.
  10. Select next to continue.
  11. Follow the on screen instructions as you navigate through the system recovery steps.
  12. The laptop will restart multiple times and install the needed components.

B. If step A does not work, please order Toshiba Recovery disc directly from Toshiba team:

If you have other queries regarding this, please reply back to me the box given below.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated.

Expert:  Sandy replied 1 month ago.


I'm following up with you to see how everything is going.

Do you still need help with this?

If you have any other query regarding this issue, please do not hesitate to let me know.

Else please take a second to rate my service by clicking the stars at the top of the screen then submit, that would be greatly appreciated.
Thank you, ***** *****