Hello! My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
is this a user account login password ***** ask for password ***** disc
OR a bios password ***** black background?
What operating system is installed on the computer? Windows 7/8/10
How to restore the computer to factory settings:
IMPORTANT: The recovery process deletes information stored on the internal storage drive. Be sure to save your work to external media before executing the recovery.
B. If step A does not work, please order Toshiba Recovery disc directly from Toshiba team: https://support.toshiba.com/repair
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I'm following up with you to see how everything is going.Do you still need help with this?
If you have any other query regarding this issue, please do not hesitate to let me know.
Else please take a second to rate my service by clicking the stars at the top of the screen then submit, that would be greatly appreciated.Thank you, ***** *****