How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard
Richard, Laptop Specialist
Category: Laptop
Satisfied Customers: 31332
Experience:  Over 15 year experience in Computers, Mobile devices and Networks
32989067
Type Your Laptop Question Here...
Richard is online now
A new question is answered every 9 seconds

My asus ux303u will not start after pressing start button.

Customer Question

My asus ux303u will not start after pressing start button. The light on the start button remains on. After pressing buttons, all of the other buttons light up but then turn off and the laptop does not complete start process.
Submitted: 3 months ago.
Category: Laptop
Expert:  Richard replied 3 months ago.

Hi there and welcome

Can you please remove the power cable to the Asus then hold the power button down for 60 seconds then release.

Then connect the power cable, and try to power it on

Let me know if it now starts correctly please.

Expert:  Richard replied 3 months ago.

Can you return here to your question please?

Customer: replied 3 months ago.
Richard, that did not work
Expert:  Richard replied 3 months ago.

ok, can you power it off.

Then hold down ALT and with it held down, power it on and keep tapping F9 until you get to the recovery manager

Are you able to get to this?

Please let me know.