How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My hp laptop screen is distorted with tiny little dots and

Customer Question

My hp laptop screen is distorted with tiny little dots and the color is off. Help!
Submitted: 1 month ago.
Category: Laptop
Expert:  ChrisC replied 1 month ago.

Hi Jody, my name is ***** ***** welcome to JustAnswer!

The repair store is correct that the machine should still be under warranty. I can check that for you. Do you know what the serial number of the machine is?

Customer: replied 1 month ago.
Hi Chris,The serial number is ***** product number is *****#ABA. This is a HP Pavilion Notebook
Expert:  ChrisC replied 1 month ago.

Hmm. . . Jody for some reason it's saying that there's no records under that information.

Could you double-check the SN and PN for me and make sure those are correct?

Expert:  ChrisC replied 1 month ago.

Jody, I see that you've requested remote assistance but it appears that the payment failed for some reason. Usually this is because it got blocked by your bank. You may be contacted by customer service to resolve that issue.

In the meantime I can continue to help you over chat.