Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi Jody, my name is ***** ***** welcome to JustAnswer!
The repair store is correct that the machine should still be under warranty. I can check that for you. Do you know what the serial number of the machine is?
Hmm. . . Jody for some reason it's saying that there's no records under that information.
Could you double-check the SN and PN for me and make sure those are correct?
Jody, I see that you've requested remote assistance but it appears that the payment failed for some reason. Usually this is because it got blocked by your bank. You may be contacted by customer service to resolve that issue.
In the meantime I can continue to help you over chat.