Hi, my name is ***** ***** welcome to JustAnswer!
What happens exactly when you try to boot the machine? Do you get any response at all?
There would be no way to connect. If you saw a remote assistance offer, that's an automated pop up that the system sends.
Is the battery on this machine removable or not?
Hi, I see you requested remote assistance. As mentioned, there would be no way to connect to the machine. I have declined the request but it's still open for another Expert to accept.
If I accepted it the best I could do it give you a phone call. Would you prefer that I do that or remain on chat?
Did you see my previous question? Is the battery on the machine removable or not?