Hi there Rebecca and welcome
Is this the password ***** sign into windows?
If so, which version of windows is it? And what is the email address you using to sign in with?
What was the full email address you used to sign in please
Access that email address please from another computer and check for the email from Microsoft, it will have a code in it.
Please give me this code
This is a paid service Rebecca, you pay for the service receive.
For any additional payment questions please email customer services at***@******.***