How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop will not take my set password. How do I fix this

Customer Question

My laptop will not take my set password. How do I fix this
Submitted: 3 months ago.
Category: Laptop
Expert:  Richard replied 3 months ago.

Hi there Rebecca and welcome

Is this the password ***** sign into windows?

If so, which version of windows is it? And what is the email address you using to sign in with?

Thank you

Customer: replied 3 months ago.
It was Initialsinc
Customer: replied 3 months ago.
Windows 10
Expert:  Richard replied 3 months ago.

Thanks

What was the full email address you used to sign in please

Customer: replied 3 months ago.
Expert:  Richard replied 3 months ago.

thanks

Access that email address please from another computer and check for the email from Microsoft, it will have a code in it.

Please give me this code

Customer: replied 3 months ago.
Why do I have to pay if it's new
Expert:  Richard replied 3 months ago.

This is a paid service Rebecca, you pay for the service receive.

For any additional payment questions please email customer services at***@******.***

Customer: replied 3 months ago.
Have I been charged on my card already
Expert:  Richard replied 3 months ago.

For any additional payment questions please email customer services at***@******.***