Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
When do you get the password *****?
can you post a screen shot here?
is it a windows login password?
what windows operating system you have on the computer?
are you getting a screen like the one attached
Do you have a cell phone, take a picture of the screen and post it on www.filedropper.com and let me know the download link
where did you send the picture
what is the download url of the uploaded file?
take you time it does not require an I-phone capability.
When you upload a file it gives you a download url you need to copy that and post it here.
if you want i can remote connect and post the picture for you if you are using this computer.
you mean remote access?
Click on the remote link and as it opens the page scroll down and click on the green button "I Agree" download and run Secure Remote AssistanceAllow it to install and let it be opened. I will be able to connect then.
connected and working on it.
Guest: okay if there's nothing else I can doCustomer where do you have the screenshot which you were loading on filedropper?Customer Open filedropper and i will show you the download linkGuest: what do you mean ... open it from where?Customer you can post me a message when you are on your computer.Guest: this computeris not letting me It's a company computer and they block certain
Guest: they're blocking this siteCustomer its websense you will not be able to access certain websites from your office computer.
Guest: I know, Ive tried before at other sites Unfortunately filedropper is one of themCustomer when you can use your personal computer or smartphone you can post me a message try post the picture on filedropper it will give a download link which you can provide and i will be able to download the picture.