I'm sorry about the issue. Is it asking for your network / security / wi-fi / wireless password ***** key?
What is the model of your Internet modem/router device?
Do you also have an (old) laptop / wireless computer that is currently connected via wireless? If so, does it have Windows xp, vista, or 7, 8, 10, or Mac?
Please reply at the box below. Thank you.
Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,
I'm sorry; I'm an independent computer / network / wireless tech. HP only supports with computers, but HP does not support your internet modem / router device. There is nothing wrong with your new HP laptop. The issue is not with your new HP laptop, but the issue is with your modem / router device.
Please let me know if you still need help with this issue; I can retrieve your Wi-Fi / wireless password ***** key quickly for you right now.
Please let me know if you'd like to continue. Otherwise, we are canceling this per your request. If you still need help with this issue later on or with anything else in the future, please come back any time as you wish; we guarantee our service. Thank you,