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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I am unable to get the DVD to play. This was my husband's

Customer Question

I am unable to get the DVD to play. This was my husband's laptop and now I am using it. On my Dell I always got an icon but I'm not getting one on this one.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: The motel I believe is Satellite C55-A and Windows 10.
JA: What troubleshooting have you tried?
Customer: I am not a computer guru so I have looked in settings only.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Not at this time. Thank you.
Submitted: 3 months ago.
Category: Laptop
Expert:  Md. Sadique replied 3 months ago.

Hi, I'm Sadique. Welcome to JustAnswer. I'm reviewing your question now, and will post back with your reply ASAP.

Expert:  Md. Sadique replied 3 months ago.

Would you like me to remote in your computer and show you how to do it?

Customer: replied 3 months ago.
No thank you.
Expert:  Md. Sadique replied 3 months ago.

Okay no problem, we will troubleshoot via this chat window.

Customer: replied 3 months ago.
OK
Expert:  Md. Sadique replied 3 months ago.

Click on the file explorer from the TaskBar > then select "This PC" from the left.

Expert:  Md. Sadique replied 3 months ago.

Do you see your DVD player icon there?