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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I do not recall the password on my T Canvio slim 11, I

Customer Question

I do not recall the password ***** my T Canvio slim 11
JA: When did you last reset your username and password?
Customer: I purchased the unit in March 2016. I was confused on setting this up.
JA: What troubleshooting have you tried?
Customer: any suggestions on what I should do?
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: That should be it for now. do you need my email address?
Submitted: 3 months ago.
Category: Laptop
Expert:  Jess M. replied 3 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Are you referring to a USB External hard drive manufactured by Toshiba? If yes, have you already stored data on the drive?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess