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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have microsoft jigsaws on my PC, When i buy a new puzzle

Customer Question

I have microsoft jigsaws on my PC, When i buy a new puzzle with my points it takes my points but it does not download
Submitted: 5 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 5 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 5 months ago.

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Have they ever downloaded before?

Customer: replied 5 months ago.
i have windows 10, previously i paid 52.00$ an this was to me for my membership why sould i re-pay again ???
Expert:  Isaac Franklin replied 5 months ago.

I am sorry, i am not sure what you are referring to? I am a tech. I do not deal with anything billing related.

You can contact customer support at the link below. I am going to opt out until you get this resolved with them.

http://ww2.justanswer.com/phone

~Franklin

Expert:  comp_audio replied 5 months ago.

Hello, I am wondering, are you still needing assistance with your jigsaw application or are you good to go?

Expert:  comp_audio replied 5 months ago.

Good morning Alain. Just wondering if you are still wanting help?

Customer: replied 5 months ago.
MY problem is still not resolved bu i don't want to pay again for help, i had a membership an was under the impression that i can get help free of charge
Expert:  comp_audio replied 5 months ago.

You will not have to pay any additional Alan, I will try to help today. Can you tell me when was the last time this happened to you?

Expert:  comp_audio replied 5 months ago.

Just let me know if your still wanting my help. Thanks in advance.

Expert:  comp_audio replied 5 months ago.

I have not heard back so I will opt out and open this to other experts. Sorry for any confusion.

Customer: replied 5 months ago.
i am still waiting to resolve my problem