Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
Have they ever downloaded before?
I am sorry, i am not sure what you are referring to? I am a tech. I do not deal with anything billing related.
You can contact customer support at the link below. I am going to opt out until you get this resolved with them.
Hello, I am wondering, are you still needing assistance with your jigsaw application or are you good to go?
Good morning Alain. Just wondering if you are still wanting help?
You will not have to pay any additional Alan, I will try to help today. Can you tell me when was the last time this happened to you?
Just let me know if your still wanting my help. Thanks in advance.
I have not heard back so I will opt out and open this to other experts. Sorry for any confusion.