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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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Everything wrong! I have a Toshiba satellite P55-A5312 that

Customer Question

Everything wrong! I have a Toshiba satellite P55-A5312 that was running windows 8.1 on 32 bit, Then the forced upgrade of windows 10 and they loaded a 64 bit. Even tho my laptop can work on a 64 bit, I have no idea how to blend them together. Nothing works
JA: Just to clarify, what's the exact model of your Toshiba? And what operating system are you running?
Customer: it states I am running a OS 64 bit
JA: What troubleshooting have you tried?
Customer: I have tried updating drivers, my windows update and support no longer exhist. Its just a nightmare
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Just that its a mess! Lol
Submitted: 2 months ago.
Category: Laptop
Expert:  Kevin T replied 2 months ago.


You cannot upgrade on the fly from 32 to 64.

Could I connect and have a look please!