Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi Patricia, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. You mentioned about cleaning your drive. How did you do it? Did you physically remove the hard drive from the laptop to clean it?
Please let me know by replying to me here so that I can help you further.
In the BIOS, please choose the option to RESET or RESTORE default values. Save and then exit. See if it works this time
This option is usually in the EXIT menu. Please check the menus in your BIOS for this kind of command -- reload setup defaults.
What do you mean by "do not see them"? After doing it, please Save & Exit and allow the system to reboot.
Ok. In the BIOS Setup screen, please locate Boot Mode and try to select Legacy
Please explore your BIOS and check if there is such an option as "Quick Boot". If there is, and if it is enabled, please disable it. If it is disabled, please enabled it. Save and Exit
Can you check if there is "General" menu there. If there is, please check if the HDD is detected by your system. If it is, please tell me the long name of such
Ok. You mentioned about Secure Boot. Please disable it. With it disabled, please check Boot Mode and see if you can change it this time.
Ok. Then please enabled Secure Boot, then see if you can change it this time.
In the Boot Order, you need to select and set it to HDD permanently.
Then we need to change the boot mode
So with Secure Boot enabled and disabled, boot mode cannot be changed?
Ok. Our main goal now is to change that boot mode.
Please do the Load Setup Defaults again and then SAVE but do not exit, then try to change boot mode.
Ok. Please tell me the name of the tabs or menus that you see in your BIOS Setup screen
What are the options under Advanced?
Select System Configuration. What are your options there?
Ok, and in Boot Mode, you cannot change its current value?
What are the options under Main?
I believe you have actually deleted your Windows in the process of cleaning up the drive so you are now left with a non-bootable drive. Do you have a set of recovery DVDs to restore the system to factory defaults?
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