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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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My husband's laptop will not stay connected to a wi fi

Customer Question

My husband's laptop will not stay connected to a wi fi internet. I spoke to my internet provider and was told that his computer might need a driver update.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: HP ENVY m6 Entertainment PC
JA: What troubleshooting have you tried?
Customer: none I really don't know how to proceed.
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: All I can tell you is right now I am connected but it never stays connected for more than a couple of hours.
Submitted: 2 months ago.
Category: Laptop
Expert:  Josh replied 2 months ago.


Can I connect to the computer to view and fix your issue?