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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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They are asking me to check my connectivity, which i have no

Customer Question

They are asking me to check my connectivity, which i have no problem with my iphone or laptop. Only my Kindle is having this problem
Submitted: 5 months ago.
Category: Laptop
Expert:  Cris replied 5 months ago.

Hi, thanks for using JustAnswer.com I am Cris.

Can you tell me if you have done a power reset on your device?

Customer: replied 5 months ago.

I have charged my device but i have not reset the power.

Expert:  Cris replied 5 months ago.

Try performing a power reset by holding the power button/switch for 20 seconds. Your device will shut off then turn back on allow up to 3 minutes for the software to load up.

Let me know the outcome. If this work please rate my service and submit at the top, if not reply back to me to continue working on the issue.

Customer: replied 5 months ago.
I have done the power reset which changed nothing . I then went to my laptop and purchased 4 kindle books none of which have showed up on my Kindle although the purchses have . As you have been unable to help
me , likewise our service provider , I have an independent IT specialist coming to my home tomorrow to sort things out . I am disappointed with your service as this is not an Internet problem, it is a Kindle problem which you should be able to fix !