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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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BIOS expert.. only TOP skilled expert. Just got a new Lenovo

Customer Question

BIOS expert.. only TOP skilled expert.
Just got a new Lenovo p50, but has to be turned on TWICE every time, without exception. (Never once, never 3 times)
When you turn on a Lenovo laptop, the first thing you're shown is the black screen with red Lenovo logo.
At the bottom it says "press enter to exit normal startup". This of course allows you to go into diagnostics, etc.
Then that disappears and normal boot continues.
Well, what's happening, is EVERY time I turn the computer on, it shows the black screen with logo, but doesn't even get to that initial message, which usually shows up almost immediately. So the black screen with logo just sits there for hours. I have to turn computer off, then on again, and then it boots normal. Next time I try to boot or wake from hibernate, I get same issue. So it always has to be booted up twice. Please tell me cause and how to fix.
Submitted: 2 months ago.
Category: Laptop
Expert:  Kevin T replied 2 months ago.

Can you give me the model number of your computer (I know you have said Lenovo p50 but I need the exact model or the serial if possible)

I also need the OS your PC is running.



Customer: replied 2 months ago.
W10 Home Premium
P50 NVQ3 4G E3-1505M v5 vPro
Customer: replied 2 months ago.
Intel Xeon E3-1505M v5 MB
NVIDIA Quadro M2000M 4GB
15.6 4K IPS Non-Touch
Expert:  Kevin T replied 2 months ago.

Can you tell me the version of the BIOS controller you have installed.

Please boot into the BIOS.

Customer: replied 2 months ago.
I tried pressing F2 key, but that didn't work.
Customer: replied 2 months ago.
If you don't know how to resolve, please pass this ticket to a different expert. thanks.
Customer: replied 2 months ago.
close this question.
Expert:  hongkongpom replied 2 months ago.

Please tell us if you restart (rather than shutting down) do you get the same issue please?