Hello Cheryl, and thank you for using this service.
Sorry to hear you are having trouble. I will see what I can do to help.
Could you take a picture of the screen with the password ***** and send it to me here?
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
let me know what time you will be available i will assist you to fix the problem.