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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My wife can not log into her windows 7 or 8 laptop. Can you

Customer Question

My wife can not log into her windows 7 or 8 laptop. Can you help
Submitted: 3 months ago.
Category: Laptop
Expert:  Cody replied 3 months ago.

Is the username an email address?

Customer: replied 3 months ago.
username
Expert:  Cody replied 3 months ago.

Without a CD or flash drive, the only option would be trying to reload Windows which would wipe out everything.

Customer: replied 3 months ago.
There is no bootable usb or cd
Expert:  Cody replied 3 months ago.

Do you want to try to reset everything?

If so, press F8 repeatedly on startup, this should give you a menu of various options.

Customer: replied 3 months ago.
Expert:  Cody replied 3 months ago.

Let me know what the options are

Customer: replied 3 months ago.
I restarted the device but its working on updates and displaying don't turn off the computer.
Expert:  Cody replied 3 months ago.

ok

Customer: replied 3 months ago.
I keep pressing f8 but it goes to regular log in screen
Customer: replied 3 months ago.
it gives me the user name but it did not connect to wifi this time
Expert:  Cody replied 3 months ago.

you're pressing F8 repeatedly on startup?

Try F10 or F11 as well

Customer: replied 3 months ago.
I am the insydeh20 setup utililty
Customer: replied 3 months ago.
its an hp 15 ts notebook
Customer: replied 3 months ago.
I'm in the setup utility
Expert:  Cody replied 3 months ago.

ok what are the options? Is it pretty clear, is there a restore option?

Customer: replied 3 months ago.
no...just a boot option no restore
Expert:  Cody replied 3 months ago.

boot option what do you mean?

Customer: replied 3 months ago.
set boot order, device boot capability and accessibility options
Expert:  Cody replied 3 months ago.

oh, sounds like you're in the bios

Expert:  Cody replied 3 months ago.

Are you doing this on the Windows 7 or 8?

The Windows 8 should have a built in recovery partition for sure, try the F8 or F11 on that one.

Customer: replied 3 months ago.
I see 4 options 1. exit and continue to windows 10 2. use a usb device, network connection or windows recovery dvd. 3. troubleshoot. reset your pc or see advance options. 4. turn off your pc
Customer: replied 3 months ago.
under option 3. troubleshoot. reset this pc or recovery manager or advance options=system restore, system image recovery,startup repair, command promt, uefi firmware, startup settings.
Customer: replied 3 months ago.
while explore the options without signing in. or to reset the this pc. is this the option I want to reimage or reset. waiting on your response.
Customer: replied 3 months ago.
is there always a delay like this? not sure if I like this service.