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Ask Charles A. Roberts Your Own Question
Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My laptop button is stuck. I don't know what to do.

Customer Question

My laptop button is stuck. I don't know what to do.
Submitted: 9 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 9 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 9 months ago.

Can you tell me the name/model of your laptop?

In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?

Customer: replied 9 months ago.
Lenovo think pad yogi 12
Customer: replied 9 months ago.
Are u there?
Expert:  Isaac Franklin replied 9 months ago.

Yes. Can you tell me what you mean by stuck? Do you see the button stuck? What is it doing when you turn the pc on?

Customer: replied 9 months ago.
It's a 64 bit. The power button won't work and won't turn on
Customer: replied 9 months ago.
I did not sill anything
Customer: replied 9 months ago.
Spill
Expert:  Isaac Franklin replied 9 months ago.

When you plug in the power cord, do you see the light on the pc show its charging or lights anywhere?

Customer: replied 9 months ago.
No. Nothing. I checked that already. And there is no pin in the back to try to get it goingAre there alternate keys? I tried control escape
Customer: replied 9 months ago.
It's only 8 mos old
Customer: replied 9 months ago.
I do not want to waste 24$
Customer: replied 9 months ago.
45$
Expert:  Isaac Franklin replied 9 months ago.

I understand. Looking for it now. Please standby

Expert:  Isaac Franklin replied 9 months ago.

Try this for me.

Take out battery, ram chips and power cord. link below will show you how.

https://support.lenovo.com/us/en/documents/pd100703

Hold down the power button for 30 seconds.

Put battery and charger back in and tell me if you have any lights, or if power button is working?

Customer: replied 9 months ago.
I can't do that! I know squat about this stuff.Please reimburse me. I'll take it to a shop. Can u do that? Please? Money is hard for me.
Expert:  Isaac Franklin replied 9 months ago.

You are more than welcome to request a refund. We understand.

Here is the link:

http://ww2.justanswer.com/help/how-can-i-request-refund-0

Good luck!

~Franklin

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