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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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My laptop has come up wit the message "Your PC needs

Customer Question

my laptop has come up wit the message "Your PC needs repair". I tried everything I can so far including the ADVANCED options and the Command Prompt. I then used several possible fixes from yiutube. Some were hopeful but none have worked. I do not have my poriginal disk. There appears to be a boot error or file missing. I tried a boot repair following instructions to the letter but nothing so far has worked
Submitted: 2 months ago.
Category: Laptop
Customer: replied 2 months ago.
I am using my desktop to communicate. The laptop is right here beside me
Customer: replied 2 months ago.
System Restor does not wotk. Going back to previous build does not work.
I am trying to avoid wiping the whole disk
Expert:  Louie replied 2 months ago.

Hi Brooke and welcome to JustAnswer,

Thank you for the question and your patience. Should you still need assistance for information purposes only...

Initially, bear with us; re-confirm and post back with the complete model number of the laptop. Additionally, running what OS (Operating System) anbd version please.

Customer: replied 2 months ago.
My name is FRANK
Customer: replied 2 months ago.
Customer: replied 2 months ago.
Is this a chat box or can I go and work on something else
Expert:  Louie replied 2 months ago.

Sorry Frank as the system has provided a different name as may be seen HERE.

Still, is the laptop able to enter WinRE (Windows Recovery Environment) ?

Customer: replied 2 months ago.
I am not sure what thT IS BUT I CAN GET TOTHE SCREEN WHERE IT OFFERS (OOPS) three options ..... 1. Continue 2. Troubleshoot and 3 Turn off PC.The troubleshoot optiontakes me to a RESET option and Advanced option. The Advanced Options takes mt to a screen and oofers System Restor, System Image Recovery, Start up Repair, UEFI Firmware Settings, Start Up Settings and Command Prompt
Customer: replied 2 months ago.
sorry, but my wife has just called me and I need to go out for about a half hour to pick her up.
Can we restart tomorrow morning?
Expert:  Louie replied 2 months ago.

I understand and no prob.

Still when convenient, please check if able to select and run "Startup Repair" in the Advanced options?

Customer: replied 2 months ago.
I can do that but it does not work
Expert:  Louie replied 2 months ago.

After selecting "Startup Repair" , the screen does not show "Preparing Automatic Repair"? ...and then "Diagnosing your PC"?

Customer: replied 2 months ago.
I do get to where it asks for my name and a password ***** Ten it goes to Diagnosing PC then to Attempting Repairs. It then syas couldn't repair your PC
Customer: replied 2 months ago.
Sorry I must go now..... Again sorry
Expert:  Louie replied 2 months ago.

No prob; let's resume when able at your end.

Customer: replied 2 months ago.
hello. Are you there?
Customer: replied 2 months ago.
Is anyone there please
Expert:  Louie replied 2 months ago.

Hi again Frank,

Any updates?

Customer: replied 2 months ago.
Nothing has changed except that I am ready to work through the issue
Customer: replied 2 months ago.
The laptop screen right now is at the Advanced Options page and I have not begun any of the options
Customer: replied 2 months ago.
Are you actually there?? Are you working another issue with another client? Should I start again??
Customer: replied 2 months ago.
Hello Louie. Meaning no disrespect, but this very slow response is not adequate. I am left here in a vacuum waiting for responses. Any suggestions before I I go elsewhere or lose my mind
Customer: replied 2 months ago.
OK I will go to rate the expert and start all over again with someone else
Expert:  Louie replied 2 months ago.

Apologies Frank but Internet is very sluggish if at all.

Let me re-open the question by opting out.

Still good luck with the recovery.