Hi Brooke and welcome to JustAnswer,Thank you for the question and your patience. Should you still need assistance for information purposes only...Initially, bear with us; re-confirm and post back with the complete model number of the laptop. Additionally, running what OS (Operating System) anbd version please.
Sorry Frank as the system has provided a different name as may be seen HERE.
Still, is the laptop able to enter WinRE (Windows Recovery Environment) ?
I understand and no prob.
Still when convenient, please check if able to select and run "Startup Repair" in the Advanced options?
After selecting "Startup Repair" , the screen does not show "Preparing Automatic Repair"? ...and then "Diagnosing your PC"?
No prob; let's resume when able at your end.
Hi again Frank,
Apologies Frank but Internet is very sluggish if at all.
Let me re-open the question by opting out.
Still good luck with the recovery.