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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My hp lap top will not start..message says Boot Device not

Customer Question

my hp lap top will not start..message says
Boot Device not found
Then please install am operating system onnyour hard disc
HARD disk (3FO)
F2 System diagnostics
For more information please visit you!
Can you help me?
Submitted: 5 months ago.
Category: Laptop
Expert:  arsufi2002 replied 5 months ago.


My name is***** am sorry to hear that you have this issue, I look forward to assisting you today with your question and providing the best answer possible.

Please save this page to favorites( ctrl + d) so that you can reconnect in case you get disconnected

Expert:  arsufi2002 replied 5 months ago.

Gordon, things seems to be little critical. From question i could understand that the HDD has some sort of issue as its not even loading OS. As a primary thing what we can do is to subject HDD to diagnostic test..

For that press F2 and scan HDD for any fault

Please let me know the diagnostic result


Customer: replied 5 months ago.
Customer: replied 5 months ago.
Sorry but this is not working for me'
I dont want a free trial
i just want you to advise me I do not expect the price to go up every email!
this is very poor custorner relations
maybe Lets call it quit as i am dissatisfied so please do not charge me anything
Customer: replied 5 months ago.
ok? Call it quits with no charge yes?
Customer: replied 5 months ago.
are you still there?
Expert:  arsufi2002 replied 5 months ago.


Expert:  arsufi2002 replied 5 months ago.

Are you there

Expert:  arsufi2002 replied 5 months ago.

Ignore the message since you don't want remote assistance

Expert:  arsufi2002 replied 5 months ago.

You don't have to pay more. Just respond for assistance..

Do you mean the laptop is completely dead?

No display even if you press power button?

waiting for your reply


Expert:  arsufi2002 replied 5 months ago.

Dear Gordon,

Have you given out the question

Please let me know if you want to cancel the question



Customer: replied 5 months ago.
I wish to cancel the question
I advised this 2 days ago.
I got very angry about your organisation process - which is inconsistent with the initial marketing of no payments if the customer is unhappy.
Instead one is led into a PC maze with advertisements charging more. This is crazy Customer Relations when you have HP directing people to your site. A totally misleading process.
I note my visa card is wrongly being used given my clear instructions in the exchanges above not to do so. No deduction has yet happened and if it does i shall certainly complain to HP and your organisation. signed Gordon Conolly
Expert:  arsufi2002 replied 5 months ago.

Dear Gordon,

We are sorry for any inconvenience caused. I have no idea what makes you angry.

I already informed that you can simply ignore the message that shows for extra services. The pop ups are really meant for customers who have little knowledge about computer as this pop up help them to select any services they require

Since you are not interested to resume troubleshooting, i shall request refund

Thanks for contacting Just Answer

Have a great day..


Customer: replied 5 months ago.
Another message with another pop up.
Yes please terminate the process as requested two days ago and if i have been charged despite my advice please do arrange the refund as you suggest .