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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Lenovo P500 ideapad that won't boot past the logo

Customer Question

I have a Lenovo P500 ideapad that won't boot past the logo screen.
Submitted: 9 months ago.
Category: Laptop
Expert:  Byron replied 9 months ago.

Hi. My name is***** you for your question.

When you pressed the Novo button was the laptop turned off?

I'm not sure which side of your model it will be on

but it's next to the icon that looks like this (see attachment)

Customer: replied 9 months ago.
it was powered off.
Expert:  Byron replied 9 months ago.

Thank you. When you pressed the button did the laptop turn on and display the Novo menu

from which you could select OneKey Recovery?

Customer: replied 9 months ago.
after a bit. Every time I've tried it I get a different error message. Most often, it's looking for installation disks.
Expert:  Byron replied 9 months ago.

Thanks. If it can't invoke the recovery partition it means the partition has become corrupted or was altered

in some way. You'll need to order recovery medial from Lenovo. Have the laptop serial number handy:

http://support.lenovo.com/us/en/contactus

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