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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have a Toshiba L745-S4210 that upon start up always

Customer Question

I have a Toshiba L745-S4210 that upon start up always produces a green screen. Can't go anywhere. What is wrong, and what can be done?
Submitted: 3 months ago.
Category: Laptop
Expert:  michelleclive replied 3 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.

How old is the laptop?
When do you get the green screen and it doesnt change or does it load windows or boot up?

Customer: replied 3 months ago.
It's probably 8 years old, lightly used. Upon startup it's green all the way. No change or response of any kind
Expert:  michelleclive replied 3 months ago.

if you move the screen slightly up or down do you see any difference?

Customer: replied 3 months ago.
I don't know the computers phone number. How can I find it?
Expert:  michelleclive replied 3 months ago.

which number you are looking for?

Customer: replied 3 months ago.
Will I have to wait this long for each step? If so, let's disconnect now
Customer: replied 3 months ago.
I am not satisfied. Please disregard my credit card information and cancel this call.
Expert:  michelleclive replied 3 months ago.

you only have to wait till i analyze the issue and then reply back.

which number you are looking for?