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Jennifer French
Jennifer French, Computer Support Specialist
Category: Laptop
Satisfied Customers: 93
Experience:  Owner at Down Home Technical Solutions
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My chromebook stopped working this morning- just a black

Customer Question

my chromebook stopped working this morning- just a black screen - could the screen be shot?
Submitted: 4 months ago.
Category: Laptop
Expert:  Jennifer French replied 4 months ago.

My name is ***** ***** I'll be assisting you today.

Do you have any lights on or is everything gone black?

Customer: replied 4 months ago.
the power light in blinking.
Expert:  Jennifer French replied 4 months ago.

OK, turn off your laptop. Disconnect from power. Take the battery out. Count to 10, and put it back in and see if it will turn on.

Expert:  Jennifer French replied 4 months ago.

All is not lost yet. A blinking power light is a good thing. It may be saveable but I can't guarantee but I promise to help you do everything we can to fix it.

Customer: replied 4 months ago.
its a chromebook with no battery access
Expert:  Jennifer French replied 4 months ago.

What exact model is this Chromebook?

Customer: replied 4 months ago.
acer chromebook 11 cb3-111
Expert:  Jennifer French replied 4 months ago.

Are you able to hear a fan or do you feel the hard drive kicking on when you shut it down and turn it back on?

Customer: replied 4 months ago.
figured out hard reset and it is now on
Expert:  Jennifer French replied 4 months ago.

That's great! Was there anything else I could do for you today?

Customer: replied 4 months ago.
no thank you
Expert:  Jennifer French replied 4 months ago.

Please remember to rate any answer that may have helped you with 3 stars or more so that I may receive credit for our conversation today.

I hope you have a wonderful day and thank you for using Just Answer!

Jennie

Expert:  Jennifer French replied 3 months ago.

Just following up to see if you were still up and running! Thank you!

Customer: replied 3 months ago.
I ended up not needing your assistance, as my grandson was able to figure it out
Customer: replied 3 months ago.
Your help was not needed afterall - thank you
Expert:  Jennifer French replied 3 months ago.

Ok! If there are further issues, please let us know!