Laptop Questions? Ask a Laptop Technician for Answers ASAP!
Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
You need to turn ON your laptop and login into the user account, and if it asks for password, please enter the password.
And then you can configure your email account.
May I connect with you remotely (over secure network session) and help you understand it or help you over the phone.