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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Laptop is fine. Can't find canon MX920 printer on the

Customer Question

Laptop is fine. Can't find canon MX920 printer on the wireless network although the wireless icon on the printer is lit up.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Windows 7 Lenovo T430i
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Sometimes I can print wirelessly if I have the option to select Canon MX920 Series Printer WS
Submitted: 10 months ago.
Category: Laptop
Expert:  Dan replied 10 months ago.

Hello and thank you for your question. I look forward to assisting you today. Have you verified the printer is actually connected to your network?