How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

Laptop is fine. Can't find canon MX920 printer on the

Customer Question

Laptop is fine. Can't find canon MX920 printer on the wireless network although the wireless icon on the printer is lit up.
JA: Just to clarify, what's the make and model of your laptop, and what operating system are you running?
Customer: Windows 7 Lenovo T430i
JA: Have you installed any updates recently? What troubleshooting have you tried?
Customer: no updates.
JA: Anything else you want the computer expert to know before I connect you?
Customer: Sometimes I can print wirelessly if I have the option to select Canon MX920 Series Printer WS
Submitted: 2 months ago.
Category: Laptop
Expert:  Dan replied 2 months ago.

Hello and thank you for your question. I look forward to assisting you today. Have you verified the printer is actually connected to your network?