How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My Toshiba laptop says No Audio Output Device is installed.

Customer Question

My Toshiba laptop says No Audio Output Device is installed. I have tried uninstalling the device and then rebooting my laptop. The screen did say that it installed a driver. But I still get the same message. I have not loaded any new software or hardware. This just seemed to happen for no reason. What should I do?
Submitted: 4 months ago.
Category: Laptop
Expert:  Kamil Anwar replied 4 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 4 months ago.
Expert:  Kamil Anwar replied 4 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Expert:  Kamil Anwar replied 4 months ago.

It seems like the payment for the remote service failed.

Customer: replied 4 months ago.
I'm not sure why. I'll try again.
Expert:  Kamil Anwar replied 4 months ago.

It is usually when the bank blocks it, i will suggest that you call the bank to let them know of this or speak to justanswer on***@******.*** +1(###) ###-####/p>

Customer: replied 4 months ago.
I have no idea why it won't process. Can you walk me thru what I need to do? I am a software developer so I know a little about PCs.
Customer: replied 4 months ago.
Ok. I'll call them. Thank you.
Expert:  Kamil Anwar replied 4 months ago.

Did the issue start after upgrading windows or after an update was installed?

Customer: replied 4 months ago.
No updates done in a long time. No new software installed that I'm aware of.
Expert:  Kamil Anwar replied 4 months ago.

Which operating system is it running?

Customer: replied 4 months ago.
Windows 7 home premium. SP 1
Expert:  Kamil Anwar replied 4 months ago.

Download and install the service station, after it has been installed use it to update the drivers/softwares:
http://support.toshiba.com/sscontent?contentId=3054332

Customer: replied 4 months ago.
Ok. Will this take long to do?
Expert:  Kamil Anwar replied 4 months ago.

depends on your connection speed. but it may take longer then this if it isn't resolved by the toshiba service station. If i connect, i can do it all on my own.

Customer: replied 4 months ago.
While I'm waiting, I'll call the bank to see why my card won't work.
Expert:  Kamil Anwar replied 4 months ago.

Okay.

Customer: replied 4 months ago.
I contacted the bank and they put s hold on my card because your website posted 4 charges to my account. Now they have cancelled my card and are going to issue me a new one. I have installed the software and I ran the maintenance. I clicked finish but I still have the same error message.
Customer: replied 4 months ago.
Wait.
Customer: replied 4 months ago.
I found a screen that has not completed.
Expert:  Kamil Anwar replied 4 months ago.

Not sure why, but could be that you clicked Accept multiple times, and it attempted to charges whilst the bank blocked the charge from the first transaction.

Let me know once it completes, and if it still won't work ill provide further steps.

Customer: replied 4 months ago.
Ok, I now have a window that says no software updates available.
Customer: replied 4 months ago.
I just clicked on the check for updates button and I have some things listed.
Expert:  Kamil Anwar replied 4 months ago.

What are they?

Customer: replied 4 months ago.
Battery pack recall. To shiva service station 64 bit. Intel management engine interface. Bios version 6.70 for Satellite. To shiva media controller plugin 64bit.
Expert:  Kamil Anwar replied 4 months ago.

update all of them.

Customer: replied 4 months ago.
K.
Customer: replied 4 months ago.
Still installing.
Expert:  Kamil Anwar replied 4 months ago.

No probl.

Customer: replied 4 months ago.
Error installing the Intel mgmt engine interface: Do not support this platform.
Expert:  Kamil Anwar replied 4 months ago.

Please follow the steps HERE but leave the final solution part.

Customer: replied 4 months ago.
I should do this list instead of what I am doing now? Or in addition to the rest of the updates in the service station?
Expert:  Kamil Anwar replied 4 months ago.

Do that list, and see if it is resolved or not, if not then we'll go ahead and troubleshoot the station issue.

Expert:  Kamil Anwar replied 4 months ago.

Before you begin with that list, reboot your PC

Customer: replied 4 months ago.
Ok.
Customer: replied 4 months ago.
This is done and I still have the message.
Expert:  Kamil Anwar replied 4 months ago.

Let me connect with you remotely to take a look at this issue directly.
Click the link below and run/open the downloaded program

https://secure.logmeinrescue.com/R?i=2&Code=350940

Expert:  Kamil Anwar replied 4 months ago.

You need to run the downloaded program

Customer: replied 4 months ago.
I think it's finally running.
Expert:  Kamil Anwar replied 4 months ago.

You need to click OK button to allow me in

Customer: replied 4 months ago.
Kamil, it looks like something has interrupted the Internet connection. I've been having trouble with this recently. The only solution is to restart the laptop. Do you want me to restart ?
Expert:  Kamil Anwar replied 4 months ago.

Yes, please.

Customer: replied 4 months ago.
Do I click on the last link you sent to restart the connection or do u need to send a new one?
Customer: replied 4 months ago.
Says it's connecting
Expert:  Kamil Anwar replied 4 months ago.

It seems to have disconnected again. Can you proceed with the installation and see what happens?

Customer: replied 4 months ago.
Renoit again?
Customer: replied 4 months ago.
Reboot?
Expert:  Kamil Anwar replied 4 months ago.

Dont reboot, just proceed with the installation of the sound driver.

Customer: replied 4 months ago.
K. I told it to install and the window just went away. Is that what it's supposed to do? What next?
Expert:  Kamil Anwar replied 4 months ago.

Now please reboot and see ?

Customer: replied 4 months ago.
Restart or hard boot?
Expert:  Kamil Anwar replied 4 months ago.

Restart

Customer: replied 4 months ago.
Restarted. Same message.
Expert:  Kamil Anwar replied 4 months ago.

As i've run out of ideas, i will opt out for other experts. Once an expert responds, you will be notified via e-mail and here.

Customer: replied 4 months ago.
Any idea how long? It's pretty late here.
Expert:  Byron replied 4 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Open Control Panel and then Troubleshooting.

In the upper left corner click View All

and run the Playing Audio troubleshooter.

Let me know the result please.