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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I am unable to open incredimail on my laptop even though I

Customer Question

I am unable to open incredimail on my laptop even though I have the icon. I tried upgrading to 2.5 but it still is unsuccessful
Submitted: 2 months ago.
Category: Laptop
Expert:  John replied 2 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question

Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?

Which email service is configured in Incredimail application let me know the part after @ in your email id for example @


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Customer: replied 2 months ago.
It is Windows XP. The e-mail is cyber trails.
Expert:  John replied 2 months ago.

I apologize for the delay i wasn't online when you replied.Thank you for the details.

Is the above mentioned email your company email also is it hosted by cybertrails? I cant find any email settings of them so in case we need to remove and re-install incredimail we need to reconfigure it

When did this problem started ?

Expert:  John replied 2 months ago.

Sir/Ma'am checking to see whether you still need help.

Please let me know.



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