Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you. Could you please answer the following question
Which is the operating system installed in the PC.Is it Windows Vista, Windows 7, windows 8, Windows 10 ?
Which email service is configured in Incredimail application let me know the part after @ in your email id for example @ yahoo.com?
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I apologize for the delay i wasn't online when you replied.Thank you for the details.
Is the above mentioned email your company email also is it hosted by cybertrails? I cant find any email settings of them so in case we need to remove and re-install incredimail we need to reconfigure it
When did this problem started ?
Sir/Ma'am checking to see whether you still need help.
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