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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Several months back (6+/-) I upgraded to Win 10 and it seem

Customer Question

Several months back (6+/-) I upgraded to Win 10 and it seem to screw up many things, so I went back to Win 8 Are there inherent problems with BWin 10 on Toshiba P55W-B5112 that will keep me on Win 8? I have been experiencing connectivity problems with internet etc and iTunes cannot upgrade. Thought Win 10 may solve issues.
JA: How long has this been going on?
Customer: About 6 months
JA: What troubleshooting have you tried?
Customer: ISP checked everything coming in and found nothing. iTunes cannot find a file to upgrade to new version and won't even accept it when I point to the file which is on my computer.
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: Toshiba P55W-B5112 Win 8
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: Win 8.1
Submitted: 4 months ago.
Category: Laptop
Expert:  Kevin T replied 4 months ago.

Hi,

I understand you want iTunes upated and the internet resolved. Is this correct?

Regards

Kris

Expert:  Isaac Franklin replied 4 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

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