Welcome to Justanswer.com, my name is Dustin.I'm sorry to hear about the issue you are having, I will do my best to help you resolve it.
How long ago did this problem begin to occur?
I tried to accept your remote support offer, it said payment failed. This sometimes happens when your bank or credit card blocks the payment. And a quick call to them usually clears that up.
In the meantime, Im going to send the offer back to you to be approved one you have called your bank or cc.
Also I need to know what version of windows you have on that Dell laptop?
Hello my name is ***** ***** to just answer. I will assist you to the best of my abilities. Can you please explain what steps you have taken so far to try and troubleshoot the problem?