Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Please follow the steps given below:
Hold down Windows(flag key) and press letter R.
Type Services into the start menu search box.
In Services, scroll down to "Remote Procedure Call" and make sure the status says "Started"
and set to Automatic.
The second "RPC Locator" should be set to "Manual".
If the issue persists, please scan your your with free version of superanti-spyware program. This will program will effectively remove spyware/malware and adware and it won't interfere with your anti-virus program.
Click the link: http://www.superantispyware.com/
And download, install free version and run quick scan.
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated.
You can continue working with me even after rating.
Thank you, ***** *****