Please hold down the POWER BUTTON for 10 seconds until your laptop powers off. Wait 1 minute then power it back on. After the restart, everything should be back to normal again.
If you can take a minute and use the rating system to rate our session as 3 stars or higher and press Submit so I am credited with helping you.
I see that you opened another question -- Please reply back here.
I am not sure what you mean by "same questions"
When you powered it back on, did you see anything on your screen?
What is the make/model of your laptop?
Please remove the battery and while the battery is out, hold down the power button for 8-10 seconds. After that, plug in the laptop without the battery installed. Now hold down the power button until the laptop powers on.
I am glad to hear you will be able to use payroll.
Did you try my steps with the removing battery?
I am sorry that you are disappointed that the computer hasn't been fixed and you wish to purchase another one. Please remember the rating system is used for our session and should not be rated negatively based on the overall outcome if a device cannot be fixed.
I still have not heard back from you in a while -- If the issue is resolved, please rate our session as 3 stars or more and press Submit so I am credited with helping you otherwise please reply back so we can continue with the issue.
Not providing a positive review means that I am not credited with helping you.
The offer for remote services is auto-generated by our system; I am not sending that offer.
Rating our session as 3 stars or higher will close the question.