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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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I installed a new modem, and cannot get the wifi option on

Customer Question

I installed a new modem, and cannot get the wifi option on my laptop to turn on.
At a total loss.
Submitted: 3 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 3 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Has it ever connected to a modem/router inthe past?

what is the make/model of the computer?

Expert:  Isaac Franklin replied 3 months ago.

Payment for this service failed. This is not unusual and i see it frequently.

A quick phone call to your bank or credit card company will allow you to accept the remote

support after they release the hold.

I will send the offer back to you, you can accept it once they call is made and it should go thru.

I will wait. My shift doesnt end for a few hours.

Thank you,


Expert:  Isaac Franklin replied 2 months ago.

Hi, i havent heard back from you. Did you still need further assistance written or otherwise?