How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

I installed a new modem, and cannot get the wifi option on

Customer Question

I installed a new modem, and cannot get the wifi option on my laptop to turn on.
At a total loss.
Submitted: 6 months ago.
Category: Laptop
Expert:  Isaac Franklin replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Has it ever connected to a modem/router inthe past?

what is the make/model of the computer?

Expert:  Isaac Franklin replied 6 months ago.

Payment for this service failed. This is not unusual and i see it frequently.

A quick phone call to your bank or credit card company will allow you to accept the remote

support after they release the hold.

I will send the offer back to you, you can accept it once they call is made and it should go thru.

I will wait. My shift doesnt end for a few hours.

Thank you,


Expert:  Isaac Franklin replied 5 months ago.

Hi, i havent heard back from you. Did you still need further assistance written or otherwise?