Hi, I'm Sandy and I look forward to help you today.
I'm sorry about the issue.
Okay, on the another laptop, please visit https://live.com
And then enter your Live.com/hotmail.com/outlook.com email address and password.
If the password ***** ***** accepted, please reset your account password.
OR directly visit to:
Choose, "I forgot my password" and follow on screen instructions to create a new password.
You can now use the new password ***** the other computer as well.
If you have other queries regarding this, please reply back to me the box given below.
And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated. Also, you can add bonus/tip if you're satisfied with my work. Thank you.