Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
What exactly happens when it boots? Do you get to the sign in screen? Exactly how 'far' do you get in the boot process?
im reviewing your question. That is automated. Please do not click that accept.
Can you tell me the model number of your Vaio?
First we need to set your bios to boot from the internal hard drive.
Also, have you tried to use the assist button on your keyboard to launch the sony vaio recovery center?
Do you see anything like this on your keyboard? (round or rectangle button with the word assist on it)
You cannot download that file. It is a Windows system file. Windows has to be reinstalled.
Did you try this method of system restore?
Okay, my suggestion would be to redownload Windows. Im going to open this up to another expert to see if
they have another alternative for you.
Hi, it seems your previous expert has chosen to "opt-out" and open it up for another expert. I am Matt and I will continue to try and assist you.
During the process of re-downloading or re-installing windows it will or should ask if you want to do a clean install or if you have files you wish to keep in tact.
Being I am coming into this post Windows 10 upgrade I have to ask a couple of questions as I have seen this happen often.
1. How technical inclined are you in regards ***** ***** with ISO's?
2. As a last resort, are you willing to follow a technical document showing you how to create a Windows 10 installation media DVD, backup your data and perform a clean install of Windows 10?
Thanks for the info. I have seen this happen way too often with people upgrading to Windows 10. And to be honest the most successful solution has been to do a clean install of windows 10. I can send to you the instructions on how to do this. However, you will need a dvd burner, blank DVD and possibly a few more blank DVD's to backup your data.
But before we go down that road, lets see if this applies to you...
http://www.wiki-errors.com/wiki-errors.php?wiki=0xc0000098 or https://neosmart.net/wiki/0xc0000098/
Are those what your seeing?
Yes, I would agree that your best course of action is to backup your data first. Then completely install windows 10 from scratch.
There is one possible way to fix this without having to do all of this though. Look at this and tell me if your comfortable giving it a go...
There are other programs similar to this one that are free as well, but I know this one is good. FYI - I am not affiliated with them at all, just used it before is all.
You would have to perform all the building of the cd/dvd on your backup laptop your using now, then when it is completed, boot to the cd/dvd on the problem machine.
To be honest, I have never used an SD card to do this. USB drives yet, SD, no. But how big is your SD card?
no problem my friend. Tomorrow is fine. I am in the USA, CST. Its almost 1:30pm here, and I am on all day tomorrow from 9am to 4pm CST.
I can gather and supply you with the instructions on how to download, create and install Windows 10 from scratch. I can also offer the instructions on how to create a bootable usb drive in which to backup your data prior to installing 10. It would take me about an hour to make sure its good to go, but am willing. Or if you prefer, I can also offer "Premium Services" which is a pay additional for service and do it all for you as you watch. Either way is fine with me. Just let me know.
Yes, I agree you definitely need to do a backup. How are you going to access the data? Remove the drive and slave it to your laptop?
Yep, good plan. Well go get it backed up, and get some rest. Then we can pickup tomorrow. Just come back here and message me when your ready to continue.
Thanks for letting me know. That dvd should take around an hour or less on standard machines. Not sure what type of machine your working on right now though.
Just keep me in the loop.
Alright, did you get all of your data backed up?
I hear that Gordon. So your now going to create the bootable Windows 10 installation DVD or are you putting it on a USB drive?
Sounds good. Let me know how it goes my friend.
I will send you the instructions.. Hold on.
Follow the instructions attached here
Or if you prefer I can "Offer Premium Services" and do it for you too. But know it does cost a little more.
No no no, disregard that. There is no cost to install windows 10 at all. It is free as you are already running it. As for the missing file, it has to do with Windows 10 installation. That is where and why you will be much better off to do a clean install of Windows 10. You will not be charged for anything when installing Windows 10. That statement is for users whom for example built their own PC and never had windows of any kind installed before or for OEM builders.
Hi Gordon, I thought you performed a backup, in which should include your files and such. Did you only backup your photos?
Gordon, you still there my friend?
Okay, thanks for getting back to me. How did you do the backup? Was it a 1 for 1 backup meaning you copied stuff over like drag and drop or did you use a particular program to back it up?
As for dragging program files across - Thats a huge NO NO. Never do that with a windows pc. The applications need to install files across different areas.
You are correct, and that is an expected result when installing 10 from scratch. However, I am curious, do you not have the old software install media? What are the titles of the software as we may be able to find them for you to install. And is the stuff you copied/backed up available to hook up to your newly installed windows 10 machine? That way we can at least get all of your data back to your machine again.
Not stupid at all. So here is what I would suggest. If you do not have any external drives or USB drives, go buy one. They are not too expensive. Then hook that to your new laptop, copy the files to the usb drive, then hook it to the old newly installed windows 10 laptop and copy the files over to it. To be honest, it seems like you might Premium Services. I think once you have an external drive or USB drive I could remote in and take care of allot of this for you and save you allot of time.
Please let me know where we are with this so I can further assist. Thanks in advance.