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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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This is the 2nd time i have my cooling system has gone oyt

Customer Question

This is the 2nd time i have my cooling system has gone oyt it is only 2 yrs old
JA: How long has this been going on?
Customer: the sec time it just started
JA: What troubleshooting have you tried?
Customer: none i don,t have a lot of money to keep doing this
JA: The computer expert can solve this for you. Anything else you want him to know before I connect you two?
Customer: no
Submitted: 4 months ago.
Category: Laptop
Expert:  Dan replied 4 months ago.

Hello and thank you for your question. I look forward to assisting you today. Can you give me a little history please? Are you referring to the cooling fan, and if so, did you have it replaced before?

Customer: replied 4 months ago.
the cooling fan. Yes about 1 yr ago
Customer: replied 4 months ago.
how much for you to do this
Expert:  Dan replied 4 months ago.

Okay thank you. We are only an online tech support service and provide no hands on repair. Cooling fans rarely need replacing? Was yours replaced or just repaired?

Customer: replied 4 months ago.
they said replaced
Expert:  Dan replied 4 months ago.

Are you sure it has failed again?

Customer: replied 4 months ago.
the screen come up and saysproblem with the cooling system
Expert:  Dan replied 4 months ago.

Have you checked the air intake vents? Try blowing them out with a can of compressed air to clear them out. That may be all that is needed?

Customer: replied 4 months ago.
the fan dosent come on and blow like it use to the computer gets and shuts down
Expert:  Dan replied 4 months ago.

How old is your computer?

Customer: replied 4 months ago.
2 yrs old
Expert:  Dan replied 4 months ago.

I am surprised you are having that much of a problem with the fan on that new of a computer? You may be able to remove the bottom yourself to check the fan if you want to give that a try?

Customer: replied 4 months ago.
ok thank you
Expert:  Dan replied 4 months ago.

If you are going to give that a try, give me the model number and I will try to locate the instructions for you.

Customer: replied 4 months ago.
where is the number located at
Expert:  Dan replied 4 months ago.

Possibly on the bottom?

Customer: replied 4 months ago.
no my computer is getting hot so it well shut down soon how do i get you back
Expert:  Dan replied 4 months ago.

Bookmark this page.

Customer: replied 4 months ago.
how you dothat
Expert:  Dan replied 4 months ago.

What browser are you using?

Expert:  Dan replied 4 months ago.

Just checking back to see if you were able to locate the model number? Let me know please and I would be happy to continue working with you.