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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I have had my laptop for 3years and am now having trouble

Customer Question

I have had my laptop for 3years and am now having trouble the screen goes black after 1 or 2 hours of use?
Submitted: 4 months ago.
Category: Laptop
Expert:  Sandy replied 4 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

Have you checked the power settings?

What operating system is installed on this laptop? Windows 7/8/10 or other

Expert:  Sandy replied 4 months ago.

May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.

We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau website
http://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403