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Sandy, Computer Enthusiast
Category: Laptop
Satisfied Customers: 5968
Experience:  I have been fixing computers since last 7 years
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We bought two qosmio X870, serial number is 2d323849q and

Customer Question

We bought two qosmio X870, serial number for one is 2d323849q and 20324236Q.
They start, but when anything and I mean anything is done they just shut off. Sometimes not even loggonh off.
I live on the north east coast in the Taree (Forster) area and the are about 16 months old. Could you please help us with some help of send us in the right direction,
Thank you in advance,
Kathryn and peter Van De Pitte ***@******.***
Submitted: 3 months ago.
Category: Laptop
Expert:  Sandy replied 3 months ago.

Hi, I'm Sandy and I look forward to help you today.

I'm sorry about the issue.

I'm sorry about the issue.

Since how long are you facing this issue?

Expert:  Sandy replied 3 months ago.

Please follow the steps given below:

A. Clean the dust out of your laptop:

Turn off the laptop and remove the battery and clean it:

For more information, please click the links given here: Click Me 1

Click Me 2


Some hidden malware/spyware/adware could be causing this issue:
I suggest you to scan your computer using free version of Super anti-spyware software. This will remove all of the malwares, spywares and viruses from the computer.

Note: If you already have installed Anti-virus programs like Norton, mcafee, CA, kaspersky on the computer, still I suggest you to download and install Super anti-spyware as the Anti-virus program does not remove Malwares/adwares/spywares effectively.

You can download the free version using the link given below:

Please run quick scan to complete the scan in 10-15 minutes.

And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), to credit me for my time, work and efforts, that would be greatly appreciated.

You can continue working with me even after rating. Thank you.

Customer: replied 3 months ago.
I think the trouble started when my son installed his 'free' version of the King King game that was distributed by Kentukynfrienpd chicken, hi did this to his computer first and boom, it went on a long trip to the Ant-Arctic. Having so destroyed his, he later asked if he could use mine (for something else) and of course temptation eas to,large and mu computer caught it too.,,,mine is dead as a door male and his has has some hope with a toshiba startup which we are trying at the moment.. Any help would be appreciated
Expert:  Sandy replied 3 months ago.
It seems that free game has installed spyware, malware and adware on the computer. Please scan your computer with free version of super anti spyware program.
Please take a second to rate.
Customer: replied 3 months ago.
I've had several things break into the process this afternoon. I hope I'll get my head back on board in the morning. Thaks
Expert:  Sandy replied 3 months ago.
Have you scanned this computer ad suggested by me?
Expert:  Sandy replied 3 months ago.
Please follow my steps, get back to me anytime and remember to rate.

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