Hi. My name is***** you for your question.
Can you tell me what brand of laptop you're using and
which Windows you have. Windows XP, Vista, 7, 8, or 10?
Thank you. On the sign in screen does it show your user name and an email address?
Ignore the pop up. It comes from the system and the system doesn't know you can't log in to your laptop.
On the sign in screen does it show your user name and an email address?
That's a good sign. Please tell me the email address. With that we should be able to reset the password.
Thank you. Let me check some things.
I'll need a little more information. Can you tell me the last
4 digits of your phone number ending in 85
and are you able to receive calls and/or texts at that number?
Are you getting email at charter.net on another computer
or a cell phone or tablet at this time?
Yes. An email was just sent to your charter account from Microsoft
Please open the email and send me the reset code inside.