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Byron
Byron, PC Support Tech
Category: Laptop
Satisfied Customers: 2282
Experience:  CCNA, A+, MCSE 11 years at a large law firm.
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Wireless connection between Toshiba laptop model Satellite

Customer Question

wireless connection between Toshiba laptop model Satellite P775-S7l00 to HP Officejet 8600 Pro Plus printer
Submitted: 6 months ago.
Category: Laptop
Expert:  Byron replied 6 months ago.

Hi. My name is***** you for your question and the opportunity to assist.

Since you have a new router it means your wireless network has changed.

Has the printer been configured for your new router?

Expert:  Byron replied 6 months ago.

Is your Toshiba laptop successfully connecting to your new router?

Expert:  Byron replied 6 months ago.

You'll need to perform operations on both the laptop and printer to get things set up again.

Can you tell me which version of Windows you have on the laptop?

Expert:  Byron replied 6 months ago.

On your printer display tap Setup.

Scroll through the items and select Reports.

Tap Network Configuration Page and it will print out.

Let me know the network status of the printer please.

Expert:  Byron replied 6 months ago.

If the configuration page doesn't show the print as connected,

from the setup menu

tap Network

tap Wireless Setup Wizard

tap Continue

tap the name of your new Netgear wireless network

enter your new wireless password ***** requested and continue.

Once connected print a new network configuration page.

I can tell you what then needs to be done on your laptop

but I don't know what version of Windows you are using.

Expert:  Byron replied 6 months ago.

Hi George. Can I connect to your laptop and get this working for you?