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Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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Have an hp envy when trying to tirn on it wants password I

Customer Question

have an hp envy
when trying to tirn on it wants password
I don't know it and have no disc
Submitted: 4 months ago.
Category: Laptop
Expert:  Cody replied 4 months ago.

What is the username, what operating system?

Customer: replied 4 months ago.
there is not one
Expert:  Cody replied 4 months ago.

oh this maybe a bios password, I'll see if someone can assist with this

Customer: replied 4 months ago.
how much for you to get on my device
Expert:  Cody replied 4 months ago.

I found some instructions for you:

1. Make sure laptop is turned off
2. Unplug the laptop
3. Remove the battery
4. Open open the laptop case.
5. Locate the CMOS battery
6. Disconnect the battery
7. Let computer sit with no power for 30 mins
8. Reconnect CMOS, close case, reattach battery & plug in.
9. Reboot PC
10. You should be prompted that the Bios was reset

Expert:  Cody replied 4 months ago.

Can't remote in as you can't login to your computer yet.

Customer: replied 4 months ago.
what do I do?
Expert:  Cody replied 4 months ago.

You need to perform the above steps

Here is a youtube video showing where the battery is at around 4:25

https://www.youtube.com/watch?v=5I6Xcl-UT7M

Expert:  Cody replied 4 months ago.

Can you take a picture with your phone and attach it here; just to confirm this is the bios password?

Customer: replied 4 months ago.
can email photo
Expert:  Cody replied 4 months ago.

ok send to **************

Customer: replied 4 months ago.
photos can be sent by text
Expert:  Cody replied 4 months ago.

you can put email address in the phone to place

Customer: replied 4 months ago.
will need to text; need address
Expert:  Cody replied 4 months ago.

************

Customer: replied 4 months ago.
photos sent
we have no cell service
Expert:  Cody replied 4 months ago.

ok have not received anything yet

Customer: replied 4 months ago.
did you receive photos
Expert:  Cody replied 4 months ago.

no

Expert:  Cody replied 4 months ago.

ok got picture, this is the login password

Is this a new computer you got from someone?

Do you have another working computer and blank cd?

Customer: replied 4 months ago.
did not get password
purchased new from best buy
have other computer and blank disc
Expert:  Cody replied 4 months ago.

if this is brand new we can try to do a refresh and restore to factory default.

restart the computer and press F8 repeatedly on startup, should take you to a menu screeen

Expert:  Cody replied 4 months ago.

Once you restart and press F8 on startup, you should get this picture http://www.digitalcitizen.life/sites/default/files/img/win10_safe_mode/win10_safemode_9.png

Choose troubleshoot --> reset

Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

It has been brought to my attention that you requested another Expert. Let me know if that is the case, or you wish to continue working with the current Expert - Cody.

Thanks,
IT Miro