How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Charles A. Roberts Your Own Question

Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
46034742
Type Your Laptop Question Here...
Charles A. Roberts is online now
A new question is answered every 9 seconds

My laptop just had its harddrive replaced and I 't have the

Customer Question

my laptop just had its harddrive replaced and I don't have the product key to activate windows 7 that was installed when I bought it how do I find this out. Microsoft just sent me to you
Submitted: 4 months ago.
Category: Laptop
Expert:  Josia Hernandez replied 4 months ago.

Hello

Expert:  Josia Hernandez replied 4 months ago.

What is the model of the computer?

Customer: replied 4 months ago.
hi
Customer: replied 4 months ago.
can you help me or not
Expert:  Josia Hernandez replied 4 months ago.

I can

What is the model of the computer?

Customer: replied 4 months ago.
Toshiba satellite c850
Expert:  Josia Hernandez replied 4 months ago.

On that model their is a sticker on the bottom of the laptop.

Will look like this: http://digitizor.com/wp-content/uploads/2010/10/win7productkey.png

Customer: replied 4 months ago.
The sticker has been torn off
Expert:  Josia Hernandez replied 4 months ago.

If the sticker was torn off and you already wiped the system with the Windows 7 installation there is no way to retrieve the code from Toshiba or Microsoft. You would have to buy a new license Windows 7.

Customer: replied 4 months ago.
have just found that they don't sell 7's anymore have to buy 10 product code in the process now thanks
Expert:  Josia Hernandez replied 4 months ago.

Windows 10 is newer. But they still sell Windows 7 on Amazon.

Expert:  Josia Hernandez replied 4 months ago.

Did 10 work?