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Joseph Varner
Joseph Varner,
Category: Laptop
Satisfied Customers: 29
Experience:  Enterprise Support Specialist at Arthur J Gallagher
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I have a Lenovo G50 laptop and the curser and screen is

Customer Question

I have a Lenovo G50 laptop and the curser and screen is frozen. What is the key to get it unfrozen
Submitted: 3 months ago.
Category: Laptop
Expert:  Joseph Varner replied 3 months ago.

Hi Kathy!

My name is ***** ***** I am happy to assist.

To unfreeze I, hold down the power button on the laptop for a solid 15 seconds, even after the screen shuts off. Then let go and give it a second, and finally tap the power button to turn it back on again. The laptop should boot up and be ready to go!