Welcome to Justanswer.com, my name is ***** ***** I will do my best to assist you.
To get started, I need to know what type of computer you are using, a Windows XP, Vista, Windows 7, Windows 8, Windows 10 or a Mac.If its a Mac, please check the OSX version as follows, Click the apple sign at the top left of your screen, then click about this mac. And then where it says version, send that to me as a reply.
What program do you use the ALT + I key with and when was the last time it worked?
Dustin S.Senior Technician and Network Switching Systems Operator / Maintainer.
If you seen a pop up mentioning remote support, you can ignore that.
When you are ready to continue, let me know.