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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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My hp pavilion G4 1104 dx laptop will not start. The charger

Customer Question

my hp pavilion G4 1104 dx laptop will not start.
The charger is good. The battery is good.
The little white light on the right side is lit.
It just wont start
Submitted: 11 months ago.
Category: Laptop
Expert:  Jess M. replied 11 months ago.

Hi Wayne, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Please do the following:

  1. Turn OFF the laptop
  2. Unplug the power adapter from the power source and unplug it also from the laptop
  3. Remove the battery
  4. With the power adapter unplugged, and the battery removed, press and hold the power button or switch for 60 seconds and then release
  5. DO NOT insert the battery yet. Instead, plug the power adapter to the power source FIRST. Then plug the power jack to the laptop
  6. Turn ON the laptop then see if it works fine this time.

Please let me know your results so that I can help you further.

Best regards,
Jess

Customer: replied 11 months ago.
Jess...............nothing happens
the same thing dead
Customer: replied 11 months ago.
the white light is blinking now
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information. Did you hear any humming sound when you turn on the computer to indicate the fan is working?

Is there any led or lights on the laptop when it is turned on?

Customer: replied 11 months ago.
none at all. no sound at all
Expert:  Jess M. replied 11 months ago.

Thank you for writing back with that information.

Is this laptop still under warranty? I am asking because I believe this is a hardware failure which means components should be replaced. Also, if you disassemble it and it is still under warranty, you might break stickers that void warranty. Please confirm.

Customer: replied 11 months ago.
what do I do next??
Expert:  Jess M. replied 11 months ago.

Is the laptop still under warranty?

Customer: replied 11 months ago.
no
Customer: replied 11 months ago.
what would cause this to happen.
on day its working. The next day it stops
Expert:  Jess M. replied 11 months ago.

This is a hardware failure already. From your description, it could be the memory that is failing or your motherboard. If you want to test, you can open the memory compartment of the laptop, and remove the memory there. If you have 2 memory sticks, try to install only one, remove the other, then try turning on the laptop and see if it boots this time.

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