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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 598
Experience:  Laptop repair specialist
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I cannot find a way to turn on the Bluetooth on my Acer

Customer Question

I cannot find a way to turn on the Bluetooth on my Acer Aspire V3-771
JA: How long has this been going on?
Customer: i just noticed it tonight
JA: What troubleshooting have you tried?
Customer: I've gone to the control panel, device manager, settings, and also tried typing "bluetooth" into the search on the start menu. That brought up "change bluetooth settings" which i clicked on but nothing happened.
Submitted: 7 months ago.
Category: Laptop
Expert:  michelleclive replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computers blue tooth.

uninstall blue tooth and then restart the computer after reboot try to download and reinstall the blue tooth driver.

Customer: replied 7 months ago.
I cannot get to any Bluetooth settings to uninstall the program
Expert:  michelleclive replied 7 months ago.

what is the operating system you have on the computer?

Customer: replied 7 months ago.
Windows 8.1
Expert:  michelleclive replied 7 months ago.

open device manager and let me know once you are there.

Customer: replied 7 months ago.
Ok, I'm there.
Expert:  michelleclive replied 7 months ago.

check for bluetooth in the list and remove it.

Customer: replied 7 months ago.
There is no bluetooth listed
Expert:  michelleclive replied 7 months ago.

that is the problem its not installed we have to locate the driver and install it.

allow me few mins and i will give you the link to download the driver file.

Customer: replied 7 months ago.
OK
Customer: replied 7 months ago.
I think I found a way to fix the problem
Expert:  michelleclive replied 7 months ago.

you need to install the driver to get it fixed.

Customer: replied 7 months ago.
I'm having an issue extracting the file
Expert:  michelleclive replied 7 months ago.

what is the problem you are facing in extracting the file?

Customer: replied 7 months ago.
When I try to extract the file it just says "winzip encountered a problem"
Expert:  michelleclive replied 7 months ago.

winzip must be having some problem try to uninstall and reinstall it back its free.

Expert:  michelleclive replied 7 months ago.

if you consider remote help you can opt for the secure remote access proposal.