Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to know that you are facing problem with your computers blue tooth.
uninstall blue tooth and then restart the computer after reboot try to download and reinstall the blue tooth driver.
what is the operating system you have on the computer?
open device manager and let me know once you are there.
check for bluetooth in the list and remove it.
that is the problem its not installed we have to locate the driver and install it.
allow me few mins and i will give you the link to download the driver file.
Click here to download bluetooth driver and install it.
you need to install the driver to get it fixed.
what is the problem you are facing in extracting the file?
winzip must be having some problem try to uninstall and reinstall it back its free.
if you consider remote help you can opt for the secure remote access proposal.