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michelleclive
michelleclive, Computer Support Specialist
Category: Laptop
Satisfied Customers: 4874
Experience:  Notebook and Handhelp support expertise
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I got my HP 255 G4 Notebook new five weeks ago. It was

Customer Question

I got my HP 255 G4 Notebook new five weeks ago. It was working fine. Today, several hours after working on it and then turning it off, I turned it on
and the entire screen is black, except for a cursor. What is wrong and how can I fix it???
Submitted: 7 months ago.
Category: Laptop
Expert:  michelleclive replied 7 months ago.

Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.

I am sorry to know that you are facing problem with your computer.

Remove the battery from the laptop and unplug the Ac adapter from the laptop
leave it turned off for 1 mins and then push hold the power button for 45 seconds without connecting the battery or the ac adapter.
Connect just the battery and turn the laptop on and let me know if it boots up fine.