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Charles A. Roberts
Charles A. Roberts, Computer Enthusiast
Category: Laptop
Satisfied Customers: 597
Experience:  Laptop repair specialist
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When I log on to Netflix the only way I can see the menu

Customer Question

When I log on to Netflix the only way I can see the menu choices is to put the cursor arrow over them..very slow and difficult to look for shows to watch...I am running Windows 10 on an older Smsung laptop
Submitted: 3 months ago.
Category: Laptop
Expert:  Dustin replied 3 months ago.

Welcome to, my name is ***** ***** I will do my best to assist you.

We should be able to fix this issue without too much fuss. To start with, what web browser are you using when you watch netflix.

Firefox, Google Chrome, Internet explorer, or Microsoft Edge?

Also, would you like me to connect to your computer from here and work on the issue directly on screen? If so we can set this up via a secure remote assistance session. That session is guaranteed meaning if I cant help you then you will be entitled to a full refund of all fees.

Otherwise, I can try and assist you via written support alone. Let me know how you'd like to begin.

Dustin S.

Senior Technician and Network Switching Systems Operator / Maintainer.